Frequently Asked Questions
Thank you for checking our FAQ. We have noticed many folks ask similar questions. We will be continually be adding to this page. But for now, here is a start. If you still have questions, please fill out the form on our contact page.
How do I get to the Sanctuary?
Please see our dedicated Travel info page – Directions to Haad Tien Bay
Can I Book Accommodation in Advance?
You can book many of our houses and bungalows in advance, particularly our higher end options. All of our cheaper accommodation, including our dormitory beds, are non-bookable.
Can I pay with a Credit Card?
Unfortunately, there is no main phone line to Haad Tien bay so we can not connect to the banking system. While at the Sanctuary, you will need CASH – sorry, we are unable to accept credit cards. Booking deposit and payment can be made via PayPal (please ask reception)
The nearest ATMs and banks are in Haad Rin, 10 minutes away by taxi boat. We recommend you bring as much cash as you are comfortable with to avoid unnecessary trips to Haad Rin.
How Does Your Non-Bookable Accommodation Work?
You just turn up on the day and see what is available! Please Note: We cannot guarantee availability during High Season.
Children at The Sanctuary
Most of our guests are adults who come here to relax and unwind. Please read our kids at Sanctuary advice ….
Taxi Boats and getting around
Most folk coming to the Sanctuary and Haad Tien bay tend to stay on the bay. While ‘day trips’ are possible it’s not necessarily easy depending on time of year – it means getting taxi transport off the bay and then organizing transport on the other side of the island. One then has to organize transport back to the Sanctuary.
There is a taxi boat service from Haad Rin to Haad Tien (The Sanctuary) as well as taxi boat and truck service out of Haad Tien. This service is provided by local Thai families who set their own terms & conditions.
Travel and Safety
We strongly recommend Travel Insurance when travelling. The Sanctuary, given its location, accepts no responsibility for any accidents / injuries or property damage.
Staying and loving us long time? Here’s all you need to know:-
Please click link Thailand Visa Information & scroll to bottom of page)
Hosting Your Event At the Sanctuary
Interested in hosting a workshop at the Sanctuary? You can see details here: https://www.thesanctuarythailand.com/workshops/retreat-hosting
Please contact us for more info!
Do You Have Electricity?
We have 24-hour electricity and all rooms have several plug sockets. You will need to bring an adaptor with you for international appliances and should also check the voltage compatibility.
Do You Have WiFi?
WiFi is available throughout the Sanctuary.
Do You Offer Airport Transfers?
We do not offer any transport services – however we can arrange a private speedboat to or from the airport for you. Please see travel directions below.
What is the Weather Like Throughout the Year?
Our HIGH SEASON is mid-December to mid-April.
During this period the waves can be high, and December through to January can be somewhat erratic. February and March we usually have great weather.
April and May are very hot. June is one of our quietest periods and still hot, though a little more forgiving. During these months the sea is very calm and flat.
Mid-July to the end of August is another busy season, with great weather and calm seas.
September and October are quiet months, also with probably the nicest temperature, weather and calm seas.
November is monsoon: now the waves pick up again and it’s the rainy season. This can mean sunny days & intermittent showers to occasional deluges.
Every season has its own pleasures, come and discover!